How do I get tickets?

You can purchase up to 10 tickets using all major debit and credit cards, Apple Pay and Google Pay on our website: www.happyplace.me/tickets

How much are the tickets?

Monday/Wednesday/Thursday (and January 1st) $32.50 including HST plus ticketing fees
Friday/Saturday/Sunday $39.50 including HST plus ticketing fees

What time do I need to arrive for my timed ticket?

Please arrive within the first 20 minutes of your purchased slot. We recommend arriving 20 minutes before the half hour time-slot you purchased (i.e. Arrive at 3:10 PM for a 3:30 - 4:00 PM Ticket) and no later than 20 minutes after the beginning of your time slot (I.e. No later than 3:50 PM for a 3:30-4:00 PM Ticket). Note your ticket is only valid for the date and time purchased. If you miss your time-slot, your ticket is no longer valid.

Can I exhange my ticket?

All tickets are final sale and non-transferrable to another date or time.

Can I transfer my ticket to someone else?

You are welcome to give your ticket(s) to someone else. We do not check ID’s and there is no name association with the tickets at this location.

How many tickets can I purchase?

You can purchase up to 10 tickets per order.

What if there is only 1 ticket available in my time-slot of choice?

Our website gets updated live as ticket sales occur so if you only see 1 ticket available in a time slot, it means we cannot accommodate more than 1 person at that time.

I want tickets for a particular time slot, but I do not see that time slot listed.

This simply indicates that the particular time slot either does not exist or it is 100% sold out. Due to capacity restrictions, we are unable to add tickets to sold out time slots.

When will I receive my tickets via email / text message?

You should receive your tickets shortly after your purchase. Please check your Junk/Spam mailbox as the email may have landed there.

Do I get food/drinks with my ticket?

There will be treats throughout the exhibit which are included with your ticket, as well as additional food and drink for purchase.

Do I need to print my ticket?

No, in fact, we discourage printing tickets! All you need is your smart phone/ tablet to present your ticket.

Do you refund tickets or change ticket times?

All tickets are all final sale.

What if the rest of my party arrives at a different time?

One person can check in for the rest of the party, but everyone in your party needs to arrive within the first 20 minutes of your purchased slot so that you can start and finish your Happy Place experience together. Trust us, it’s more fun that way!

Will I have enough time with my allocated time to finish the experience?

Yes. We’ve made sure the time slot allocated to you is enough to fully experience Happy Place.

Are there children and senior discounts?

Only children 4 and under can come in free of charge.

Do you have gift cards?

We are not offering gift cards at this time.

Do you offer group discounts?

We do not offer group discounts.

Do you sell tickets on site?

Yes. You can purchase tickets at HAPPY PLACE. Please note, we cannot guarantee availability so it is recommended that you purchase your tickets in advance to ensure you’re able to come in at the time and date best for you.

If I arrive at 8:50PM for my 8:30-9:00PM slot, would I be able to finish the experience?

Yes!!! Happy Place will stay open to ensure you get the full experience. For anyone attending the final session of any evening, please be aware Happy Place closes one hour after the last group of visitors begin their visit.

Is photography allowed?

It is encouraged! DSLR cameras are allowed in Happy Place. Please note that tripods and selfie sticks are not allowed. Our staff is happy to assist you in taking pictures throughout the exhibit. If you are a member of the press, please contact press@happyplace.me to make prior arrangements.

How long will it take to experience happy place?

Approximately 1 hour.

Is the pot of happiness/ confetti room clean?

Yes, we clean our Pot of Happiness and replace our Confetti on regular basis.

Can I go through the exhibit twice?

Unfortunately, we do not allow re-entry.

What is Happy Place?

We are a massive pop-up experience in Toronto that is filled with smiles, laughs, one of a kind installations, multi-sensory immersive rooms, and a whole lot of selfie moments that you don’t want to miss!

Why Happy Place?

Because we believe that our world today can use a lot more happiness. To make this dream come true, we set out on a journey to create a special place where anyone who walks in is surrounded by all things happy!

What are your hours of operation?

November 1, 2018 – January 1, 2019
Monday/Wednesday/Thursday : 11-8pm
Friday/Saturday/Sunday : 10am-8pm
Closed Tuesdays EXCEPT January 1st.
**Hours subject to change at management discretion**

Where are you located?

245 Queens Quay West, Harbourfront Centre, Toronto, ON M5J 2K9

Is happy place wheelchair accessible?

Yes!

Are pets allowed at happy place?

At this time, we can only allow for service animals. Must be on a leash.

Are strollers allowed at happy place?

Strollers are not allowed inside the exhibit. We ask you to kindly leave them in your car / at home or let us store them for you when you walk in. We have very limited room for stroller storage and cannot guarantee space.

What is the age limit?

If you are old enough to smile, you belong inside. We want this to be a happy experience for all so we are welcoming children 4 and under in free of charge!

Can minors go alone?

Minors under the age of 16 will need to be supervised by an adult.

Do you have a bathroom?

Yes.

What should I leave at home?

We encourage you to leave oversized items/ bags at home so you can freely experience Happy Place. Backpacks, selfie sticks, tripods, large umbrellas, strollers and weapons of any kind are prohibited. Although Photography is VERY MUCH encouraged, all professional video equipment is prohibited without advance approval from Happy Place. Contact press@happyplace.me for press inquiries. What else to leave at home? Your problems!! Come, Smile and share the happiness!

What should I bring?

Your phone for proof of ticket and to take multiple selfies to share on your social media.

Is there a gift shop?

Yes!! Please come visit the gift shop onsite to check out all of our happy themed merchandise!

What form of payments can I use at the shop?

Our Happy Place Shop accepts all major debit/credit cards and Apple Pay. No cash, sorry!

Is there Coat Check?

Yes. Coat check will cost $3 including HST. You can check your coat in upon arrival and our staff will have it ready for you by the exit. We are not responsible for any items left inside of your coats.

Can we bring food/drinks?

We do not allow outside food and drink but there area treats included with your ticket and you’ll have the option to visit our food section with a variety of Instagram worthy food items!

Do you have allergen free food?

While none of our treats contain nuts, we cannot ensure that they were not cross contaminated and recommend our guests with severe allergies avoid consuming our treats. Please ask our staff if you have any concerns / questions.

Do you support local and community charities?

Of course! Net proceeds from our Happy Lemonade Stand are donated to various carefully selected charities. Additionally, we are always hosting groups of underprivileged citizens in association with different local organizations. We are always happy to find new ways to give back to the community. Please contact info@happyplace.me for further information.
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me

Do you host private events or have corporate partnerships?

Yes! We’d love to host your event. Please contact privateevents@happyplace.me for further information.

Do you consider corporate partnerships?

Yes! Please contact partnerships@happyplace.me for further information.

Do you offer press passes?

Please contact press@happyplace.me for further information.

What should I do for press inquiries?

Please contact press@happyplace.me for further information.

Where can I get more information?

Please contact info@happyplace.me for further information / questions! And of course, follow us on @wearehappyplace on Instagram, Facebook, Twitter and Snapchat!
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me

Is there parking?

There are limited spaces in the surface lot at 318 Queens Quay West which are discounted when you show the attendant your ticket to Happy Place. Additionally, there is limited street parking available nearby, as well as an underground lot at the Radisson hotel. If you don’t want to drive, the 509 & 510 Street Cars have a stop at Rees Street which is a 2 minute walk to Happy Place.