How do I get tickets?

You can purchase up to 10 tickets using all major debit, credit cards, Apple Pay and Google Pay on our website, click here.

How much are the tickets?

For Las Vegas, tickets start at $30.00 plus fees for Adults and $23.00 plus fees for Kids ages 4-12. For Philly, tickets start at $30.00 plus fees for Adults and $20.00 plus fees for Kids ages 4-12.

Can I exchange my ticket?

Yes!! Simply pull up your ticket/email confirmation and you will see a button/link to "Exchange Tickets", which will take you to your account (My Tickets) upon Login. Navigate to the order containing the tickets you would like to exchange. Next, select whether you would like to exchange tickets for others in the same event or if you want to select a different date. Then, select the tickets you want to exchange. You may select anywhere from one ticket up to every ticket in the order. Then, review your request and your exchange will be processed! Please note that your tickets may only be exchanged for the same price level as offered at a different time or date. Upgrades are not available at this time.

Can I transfer my ticket to someone else?

Absolutely. We would hate for your tickets to go unused. There is no name association with the ticket so you may simply send your QR code or email confirmation to your friend or family member for admission.

Are tickets refundable?

All tickets are final sale and not refundable. You are welcome to transfer your tickets to someone else or exchange your ticket.

What time do I need to arrive for my timed ticket?

Please arrive within the first 5 minutes of your purchased slot (i.e. Arrive at 3:25 PM for a 3:30 - 4:00 PM Ticket) and no later than 15 minutes after the beginning of your time slot (I.e. No later than 3:45 PM for a 3:30-4:00 PM Ticket). Note your ticket is only valid for the date and time purchased. If you miss your time-slot your ticket is no longer valid and entrance/admission is subject to the discretion of the management staff

How many tickets can I purchase?

You can purchase up to 10 tickets per order at regular price. If you would like to purchase more than 10 tickets, please use the group ticket option to receive a special group price.

What if there is only 1 ticket available in my time-slot of choice?

Our website gets updated live as ticket sales occur so if you only see 1 ticket available in a time slot, it means we cannot accommodate more than 1 person at that time.

I want tickets for a particular time slot, but I do not see that time slot listed.

This simply indicates that the particular time slot either does not exist or it is 100% sold out. Due to capacity restrictions, we are unable to add tickets to sold out time slots.

When will I receive my tickets via email / text message?

You should receive your tickets shortly after your purchase. Please ensure you have entered your mobile number correctly and/or check your Junk/Spam mailbox as the email may have gotten sent there.

Do I get food/drinks with my ticket?

There will be treats throughout the exhibit which are included with your ticket.

Do I need to print my ticket?

No, in fact, we discourage printing tickets! All you need is your smart phone/ tablet to present your ticket.

What if the rest of my party arrives at a different time?

One person can check in for the rest of the party, but everyone in your party needs to arrive within the first 20 minutes of your purchased slot so that you can start and finish your HAPPY PLACE experience together. Trust us, it’s more fun that way!

Will I have enough time with my allocated time to finish the experience?

Yes. We’ve made sure the time slot allocated to you is enough to fully experience HAPPY PLACE. For anyone attending the final session of any evening, please be aware HAPPY PLACE closes one hour after the last group of visitors begin their visit.

Are there children and senior discounts?

Children 3 and under can come in free of charge. Children aged 4-12 are eligible for a Kids Ticket. For Las Vegas, tickets start at $23.00 plus fees for Kids ages 4-12. For Philly, tickets start $20.00 plus fees for Kids ages 4-12.

Do you have gift cards?

We are not offering gift cards.

Do you offer group discounts?

We do! Groups purchasing 10 or more tickets can use the GROUPS option and will receive a special group price.

Do you sell tickets on site?

Yes. You can purchase tickets at HAPPY PLACE. Please note, we cannot guarantee availability so it is recommended that you purchase your tickets in advance to ensure you’re able to come in at the time and date best for you.

If I purchase the last time slot of the day, will I have enough time to go through the entire exhibit?

Yes!! HAPPY PLACE will stay open to ensure you get the full experience, but please be aware, we will close our doors to entry 20 minutes after the last time slot is scheduled to begin, so please arrive accordingly. For anyone attending the final session of any evening, please note HAPPY PLACE closes one hour after the last group of visitors begin their visit.

Is photography allowed?

It is encouraged! DSLR cameras are allowed in HAPPY PLACE. Please note that tripods and selfie sticks are not allowed. Our staff is happy to assist you in taking pictures throughout the exhibit. If you are a member of the press, please contact press@happyplace.me to make prior arrangements.

How long will it take to experience HAPPY PLACE?

Approximately 1 hour.

Is the Pot Of Happiness / Confetti Room clean?

Yes, we clean our Pot Of Happiness and replace our confetti on a regular basis.

Can I go through the exhibit twice?

Unfortunately, we do not allow re-entry.

What is HAPPY PLACE?

We are a massive pop-up experience that is filled with smiles, laughs, one of a kind installations, multi-sensory immersive rooms, and a whole lot of selfie moments that you don’t want to miss!

Why HAPPY PLACE?

Because we believe that our world today can use a lot more happiness. To make this dream come true, we set out on a journey to create a special place where anyone who walks in is surrounded by all things happy!

Where are you located?

Our Las Vegas HAPPY home is located at Mandalay Bay, 3950 S Las Vegas Blvd, Las Vegas, NV 89119. Our Philly HAPPY home is located at King of Prussia Mall, 160 N Gulph Rd, King of Prussia, PA 19406

What are your hours of operation?

In Las Vegas we are open 10:00am – 11:00pm daily beginning August 23. In Philly we are open beginning October 5 at 10:00am – 8:00pm Monday, Wednesday, Thursday, Friday and Saturday and 10:00am – 5:00pm on Sunday. We are closed on Tuesdays. Check back later for Holiday Hours.

Is HAPPY PLACE wheelchair accessible?

Yes!

Are pets allowed at HAPPY PLACE?

At this time, we can only allow for service animals. Must be on a leash.

Are strollers allowed at HAPPY PLACE?

Strollers are not allowed inside the exhibit. We ask you to kindly leave them in your car / at home or let us store them for you when you walk in. We have very limited room for stroller storage and cannot guarantee space.

What is the age limit?

If you are old enough to smile, you belong inside. We want this to be a happy experience for all so we are welcoming children 3 and under in free of charge!

Can minors go alone?

Minors under the age of 16 will need to be supervised by an adult.

What should I leave at home?

We encourage you to leave oversized items/ bags at home so you can freely experience HAPPY PLACE. Selfie sticks, tripods, large umbrellas, strollers and weapons of any kind are prohibited. Although photography is VERY MUCH encouraged, all professional video equipment is prohibited without advance approval from HAPPY PLACE. Contact press@happyplace.me. What else to leave at home? Your problems!! Come, Smile, and Share the Happiness!

What should I bring?

Your phone for proof of ticket and to take multiple selfies to share on your social media.

Is there a gift shop?

Yes!! Please come visit the gift shop onsite to check out all of our happy themed merchandise!

What form of payments can I use at the shop?

Our HAPPY PLACE Shop accepts all major debit/credit cards and Apple Pay. No cash, sorry!

Do you support local and community charities?

Of course! Net proceeds from our Happy Lemonade Stand are donated to various carefully selected charities. Additionally, we are always hosting groups of underprivileged citizens in association with different local organizations. We are always happy to find new ways to give back to the community. Please contact info@happyplace.me for further information.
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me

Do you host private events?

Yes! We’d love to host your event. Please fill out THIS FORM for further information.

Do you consider corporate partnerships?

Yes! Please contact partnerships@happyplace.me for further information.

Do you offer press passes?

Please contact press@happyplace.me for further information.

What should I do for press inquiries?

Please contact press@happyplace.me for further information.

Where can I get more information?

Please contact info@happyplace.me for further information / questions! And of course, follow us on @wearehappyplace on Instagram, Facebook, Twitter and Snapchat!
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me