How do I get tickets?

You can purchase up to 8 tickets using all major debit and credit cards on our website: www.happyplace.me/tickets
You can also purchase tickets on site – SUBJECT TO AVAILABILITY – we strongly recommend purchasing your tickets in advance of your visit.

How much are the tickets?

Friday, Sat, Sun $35 + Facility Fee of $2 + Service Fee of $4
Mon-Thu $28.50 + Facility Fee of $2 + Service Fee of $4
Children 4 and under are free when accompanied by a paid adult.

What time do I need to arrive for my timed ticket?

Please arrive within the first 20 minutes of your purchased slot. We recommend arriving 20 minutes before the half hour time-slot you purchased (i.e. Arrive at 3:10 PM for a 3:30 - 4:00 PM ticket) and no later than 20 minutes after the beginning of your time slot (I.e. No later than 3:50 PM for a 3:30-4:00 PM ticket). Note your ticket is only valid for the date and time purchased. If you miss your time-slot your ticket is no longer valid.

Can I purchase tickets when I'm there?

Yes. You can purchase tickets at the box office before you head up to the event deck. We strongly recommend purchasing your tickets in advance of your visit as purchasing tickets on site is subject to availability. Please note, many sessions are already full or have very limited slots available.

Can I exhange my ticket?

All tickets are all final sale.

Can I transfer my ticket to someone else?

All tickets are final and non-transferable

How many tickets can I purchase?

You can purchase up to 8 tickets per transaction.
For groups of 9 tickets or more, please contact the AXS Call Center at 888-9-AXS-TIX (888.929.7849). Please note we do not offer a group discount.

What If I purchased a ticket and I didn’t receive an email confirmation?

If a customer claims to have not received their ETicket, they may call AXS at 888-9-AXS-TIX (888.929.7849).
For Groups of 9 Tickets or more, please contact the AXS Call Center at 888-9-AXS-TIX (888.929.7849) and they can assist you with your purchase. Please note we do not offer a group discount.

What if there is only 1 ticket available in my time-slot of choice?

Our website gets updated in real time as ticket sales occur which means that if you are only seeing one ticket available in a particular time slot, we cannot accommodate more than 1 person at that time.

I bought multiple tickets and all are under my name. How can I make sure my guests can get in?

As long as the ticket purchaser is present, your guests will have no issues entering Happy Place.

When will I receive my tickets via email?

You should receive your tickets shortly after your purchase. Please check your Junk/Spam mailbox as your tickets may have been sent there.

Do I get food/drinks with my ticket?

There will be treats throughout the exhibit which are included with your ticket.

Do I need to print my ticket?

You may print your ticket or simply present your tickets via your smart phone or tablet.

Do you refund tickets or change ticket times?

All tickets are all final sale.

What if I don't have the names of my guests?

Only the purchaser needs to be present to collect tickets.

What if the rest of my party arrives at a different time?

The ticket holder can check in for the rest of their party, but everyone in the party needs to arrive within the first 20 minutes of the purchased slot so that you can start your Happy Place experience together. Trust us, it’s more fun that way!

Will I have enough time with my allocated time to finish the experience?

Yes. We’ve made sure the time slot allocated to you is enough to fully experience Happy Place.

Are there children and senior discounts?

Children 4 and under can come in free of charge. We do not offer senior discounts.

Do you have gift cards?

We do not offer gift cards.

Do you offer group discounts?

We do not offer group discounts.

What If I purchased a ticket and I didn’t receive an email confirmation?

If you have not received your ETicket, you may call AXS at 888-9-AXS-TIX (888.929.7849).
For Groups of 9 Tickets or more, please contact the AXS Call Center at 888-9-AXS-TIX (888.929.7849) so that they can assist you with your purchase. Please note we do not offer a group discount.

If I arrive at 8:50PM for my 8:30-9:00PM slot, would I be able to finish the experience?

Yes!!! Happy Place will stay open to ensure you get the full experience. For anyone attending the final session of any evening, please be aware Happy Place closes one hour after the last group of visitors begin their visit.

I am one of the purchasers affected by the closure of your Arts District location and have yet to receive a refund. What should I do?

For December 14th at 3:30pm thru January 7th, please contact support@universe.com with your inquiry and confirmation number.
For January 8th thru February 25th, please contact customer_support@ticketmaster.com with your inquiry and confirmation number.

Is photography allowed?

Photography is encouraged! DSLR cameras are allowed in Happy Place. Please note that tripods and selfie sticks are not allowed. Our staff is happy to help take pictures throughout the exhibit. If you are a member of the press, please contact press@happyplace.me to make prior arrangements.

How long will it take to experience happy place?

Approximately 1 hour.

Is the pot of happiness/ confetti room clean?

Yes, we clean our pot of happiness regularly and replace our confetti on regular basis to ensure cleanliness.

Can I go through the exhibit twice?

Unfortunately, in order to ensure that all of our guests gets to experience Happy Place during their allotted time, we do not allow re-entry.

What is Happy Place?

Happy Place is a massive pop-up experience at L.A. LIVE filled with smiles, laughs, one of a kind installations, multi-sensory immersive rooms, and a whole lot of selfie moments that you don’t want to miss!

Why Happy Place?

We created Happy Place because we believe that our world today can use a lot more happiness. To make this dream come true, we set out on a journey to create a special place where anyone who walks in is surrounded by all things happy!

What are your hours of operation?

Monday-Thursday 10:00am - 9:00pm
Friday, Sat, Sun - 9:00am-9:00pm

Where are you located?

1005 Chick Hearn Ct. Los Angeles CA 90015
*Entrance will be located at the corner of Georgia St and West Rd.

Is happy place wheelchair accessible?

Yes!

Where should we park?

Paid parking is available at different garages at L.A. LIVE. There is also public parking available in surrounding areas. Car share drop offs: You can ask to be dropped up/ picked up by the West Garage.
We recommend:
WEST GARAGE (Lot W, Gates E & F) - 1005 Chick Hearn Ct, Los Angeles, CA 90015
- There is parking right below Happy Place in the West Garage at L.A. LIVE. When visiting L.A. LIVE for two hours or less, we recommend using West Garage (Lot W, Gates E & F - Enter on Georgia Street and turn on West Road).Your rate will be $10. Once your time exceeds 2 hours, you will be charged the flat rate of $30.
- You can view the parking map at https://www.lalive.com/visitor-center/event-parking

Are pets allowed at happy place?

At this time, we can only allow credentialed service animals. Service animals must be on a leash at all times inside of Happy Place.

Are strollers allowed at happy place?

Strollers are not allowed inside of the exhibit. We ask you to kindly leave them in your car or allow us to store them in our stroller parking area for you when you walk in.

What is the age limit?

If you are old enough to smile, you belong inside. We want this to be a happy experience for all so we are welcoming children 4 and under in free of charge!

Can minors go alone?

Minors under the age of 16 will need to be supervised by an adult.

Do you have a bathroom?

Yes. Bathrooms are located at the Event Deck at L.A. LIVE.

What should I leave at home?

We encourage you to leave oversized items/ bags at home so that you can freely experience Happy Place. Backpacks, selfie sticks, tripods, large umbrellas, strollers and weapons of any kind are prohibited. Although photography is VERY MUCH encouraged, all professional video equipment is prohibited without advance approval from Happy Place. Contact press@happyplace.me. What else to leave at home? Your problems!! Come, smile and share the happiness!

What should I bring?

Bring your phone for proof of your tickets and to take multiple selfies that you can share on your socials.

Do you offer coat check and stroller storage check?

We do offer stroller parking, but at your own risk. We recommend leaving your strollers in your car. We do not have coat check.

Is there a gift shop?

Yes!! We encourage our guests to visit the gift shop on site to check out all of our happy themed merchandise!

What form of payments can I use at the shop?

Our Happy Place Shop accepts all major debit/ credit cards and Apple Pay. No cash or gift cards, sorry!

Can we bring food/drinks?

We do not welcome outside food in Happy Place, but there are treats included with your ticket and you’ll have the option to visit our Happy food vendors at the end of the exhibit.

What food do you sell at Happy Place?

We are offering savory and sweet options including :
Rainbow grilled cheese, Unicorn cotton candy, Rainbow Popcorn, Unicorn Sundaes and Green Tea Sundae.

Do you support local and community charities?

Yes! Net proceeds from our Happy Lemonade Stand are donated to various carefully selected charities. Additionally, we are always hosting groups of under privileged citizens in association with different local organizations. That said, we are always happy to find new ways to give back to our community. Please contact info@happyplace.me for further information.
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me

Do you host private events or have corporate partnerships?

Yes! We’d love to host your event. Please contact privateevents@happyplace.me for further information.

Do you consider corporate partnerships?

Yes! Please contact partnerships@happyplace.me for further information.

Do you offer press passes?

Please contact press@happyplace.me for further information.

What should I do for press inquiries?

Please contact press@happyplace.me for further information.

Where can I get more information?

Please contact info@happyplace.me for further information / questions! And of course, follow us on @wearehappyplace on Instagram, Facebook, Twitter and Snapchat!
*Any inquiries related to tickets will not be answered if sent to info@happyplace.me